Complaints Policy
Bum Seating | Rigel Avenue, Pretoria, South Africa 0181
Email: info@bumseating.co.za | Phone: +27 82 933 5302
1. Introduction
At Bum Seating, we are committed to providing high-quality office chairs, gaming chairs, public benches, and hospitality furniture. If you are dissatisfied with our products or services, we encourage you to reach out to us so we can resolve your concerns promptly and fairly.
2. How to Submit a Complaint
If you have a complaint, you can contact us through the following methods:
- Email: Send your complaint to info@bumseating.co.za with relevant details, including your order number and issue description.
- Phone: Call us at +27 82 933 5302 to speak with our support team.
- In-Person: Visit our store at Rigel Avenue, Pretoria, South Africa 0181 for assistance.
3. Information to Include in Your Complaint
To help us resolve your complaint quickly, please provide:
- Your full name and contact details.
- Order number (if applicable).
- A clear description of the issue.
- Any supporting evidence (e.g., photos, receipts).
4. Complaint Resolution Process
- Acknowledgment: We will acknowledge your complaint within 2 business days of receipt.
- Investigation: Our team will assess the issue and may contact you for additional details.
- Resolution: We aim to resolve complaints within 7 business days, depending on the complexity of the issue.
- Follow-Up: If further action is required, we will keep you informed of progress and expected resolution timelines.
5. Escalation Process
If you are not satisfied with our initial response, you may request an escalation by emailing info@bumseating.co.za with the subject line "Complaint Escalation". A senior representative will review your case.
6. Customer Rights
We are dedicated to fair and transparent complaint handling. Your rights as a customer will always be respected, and we will work towards a solution that meets legal and ethical business standards.
7. Contact Us
If you have any questions about our Complaints Policy, please reach out to us at info@bumseating.co.za or call +27 82 933 5302.
